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Home > Terms and Conditions
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Privacy Policy
Here at Happy Cotton Tails we are committed to keeping your information
private. All information received is encrypted and used only to process
your order and contacting you about your order. We will never sell your
information to others.
Return Policy
We are more than happy to accept your returns under these conditions:
1) The items that you would like to return must be returned in a unused, unopened condition with all packaging and tags intact within 30 days from the date of purchase. Any items not fitting into all of these categories will be returned to the customer at the customer's expense.
2) All items must have a copy of the purchase receipt and be within the 30 day period from the date of purchase.
3) All items must have a RMA request for approval completed.
To complete your RMA request simply log into your account, click on "My Account" then click on "Track Your Recent Orders." From that page click on the "View Details" of the order in which the products you would like to return are from. When you see the details of your order simply click the "Add New RMA" & select the items you wish to return and the reason for the return. The select "Save RMA." Once Happy Cotton Tails has received your RMA request and it has been approved or denied you will receive a e-mail with more detailed information.
*Refunds that would like to be completed for store credit will receive the full purchase price.
*Refunds that would like funds in return will be issued a 10% restocking fee from their purchase price of the returned items.
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| We accept the following credit cards: Visa, MasterCard, American Express and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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| Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Happy Cotton Tails reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item. |
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This is a situation we try to avoid but unfortunately sometimes we run into a out of stock product. We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00 PM MST , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Happy Cotton Tail's site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Happy Cotton Tail's site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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| Shipping Time -- Most orders received before 2:00 PM MST will ship the same day, provided the product ordered is in stock. Most orders received after 2:00 PM MST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Happy Cotton Tails or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
Shipping Rates Are As Follows: Order Total Followed By Shipping Rate $0.01 - 9.99 - $2.50 $10.00 - 19.99 - $3.50 $20.00 - $29.99 - $4.50 $30.00 - $39.99 - $5.50 $40.00 - $49.99 - $6.50 $50.00 - $59.99 - $7.50 $60.00 - $74.99 - $8.50 $75.00 - FREE
Shipping To Canada We will ship diapers and diaper accessories to Canada. We do not ship detergent or body care products to Canada at this current time. Pricing is the same for the Canada for appropriate products as in the US. If you have any questions on your shipping cost please don't hesitate to e-mail Laura at laura@happycottontails.com. |
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| Happy Cotton Tails shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. |
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